Questions about your subscription, your account or the app? Write to us and a member of the Unchaind team will get back to you.
Email unchaind@rocapine.com for any question about the app, your subscription, a payment or your account. We'll get back to you as soon as possible.
To help us find your purchase quickly, write from (or mention) the email address you used at checkout.
I paid but the app is still locked. Most of the time, the Activate device step was skipped after the purchase. Open your subscription page, sign in with the email you used at checkout, and you'll find the activation link there. Open it on the phone where Unchaind is installed.
My email isn't recognised (Apple Pay). When you pay with Apple Pay, Apple sometimes shares an older email address, the one linked to your Apple Pay payment, instead of the one you typed. Your subscription is then registered under that address. Try signing in to your subscription page with it, or email us with both addresses and we'll sort it out.
Open your subscription page and sign in with the email you used at checkout. From there you can update your payment method, cancel, or find your activation link.
Read how we handle your data in our Privacy Policy, and the rules for using Unchaind in our Terms of Service.